This course introduces participants to the key concepts and practices of Six Sigma. It features the DMAIC problem-solving steps that operate on Define, Measure, Analyze, Improve, and Control closed-loop system. Such allows opportunities to be clearly identified, analyzed, and resolved. […]
Preparing for an ISO Audit *
This program introduces participants to quality concepts and practical applications of internal audit using the standards of ISO 9001:2000. It features the requirements of the new standard and presents a logical method for auditing quality management systems. As such, the […]
File Management Using 6S
Companies with fiduciary responsibility must present an image of efficiency and security at all times. Work processes that present an image of continuous improvement become an important basis for customers when deciding where to invest their hard-earned money. Companies who […]
Delighting Your Customer (System Management Skills)
Customers make or break a business. Satisfying and delighting customers consistently and professionally can make a difference in how employees perform their jobs and how customers feel about the organization. In a competitive environment, businesses need to equip their employees, […]
Customer Service Leadership
Creating and maintaining the highest levels of customer service will have a direct impact on your organization’s ability to attract and retain customers. In this course, Customer Service leaders will learn how to create a positive environment for their teams, […]
Customer Relations and Secretarial Skills Enhancement
Good customer relation is the responsibility not only of the frontline personnel but also of employees who provide services to its internal customers. Organization secretaries and administrative personnel are the necessary link between the decision makers and the rest of […]
Continuous Improvement – KAIZEN *
Achieving meaningful long-term increases in quality and productivity is an important task of management. Doing today’s work well is not enough; managers must implement systems, which will tune the culture to tomorrow’s competitive environment. New systems require that we must […]