Training Services
We offer a wide variety of professional training courses that are designed by our experienced Consultants after a thorough Training Needs Analysis with your organization. We promote an experiential training approach, ensuring that participants learn through engaging activities.
Business Management & Development
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Accounting for Non-Accountants
Accounting for Non-Accountants Accounting has been called “the language of business.” Perhaps a better term is “the language of financial decisions.” The better that the decision-makers of organizations understand the language, the better they can manage the financial aspects of the business they own or manage. Sound financial planning that includes investments, loans, payments and…
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Coaching & Counseling
Coaching & Counseling Employees need to be led and be managed. Leadership, however, can assume varying styles depending upon the development level of the people being led. The ability of the leader to mold and develop its people so they may graduate into a self-managing unit is a managerial responsibility that must be exercised. A…
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Corporate Entrepreneurship
Corporate Entrepreneurship In today’s modern business environment, an individual need not necessarily engage himself in his own business venture to be an entrepreneur. Within the context of a person’s professional employment, mastering the qualities and skills of a business entrepreneur, an entrepreneur can recognize market opportunities and marshal the resources required to maximize that opportunity…
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Employee Performance Management
Employee Performance Management Employees need to be led and be managed. Leadership, however, can assume varying styles depending upon the development level of the people being led. The ability of the leader to mold and develop its people so they may graduate into a self-managing unit is a managerial responsibility that must be exercised. A…
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Executive Assistant’s Course
Executive Assistant’s Course Good customer relation is the responsibility not only of the frontline personnel but also of employees who provide services to its internal customers. Organization secretaries and administrative personnel are the necessary link between the decision makers and the rest of the organization. They are the holders of key information and job details…
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Financial Management & Control
Financial Management & Control The workshop aims to provide venue for the participant to understand the basics of accounting; analysis of financial reports; management of working capital that includes inventory & receivables; computing for capital expenditures using the internal rate of return method & net present value as an alternative. Case studies related to the…
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In Golf We Trust – Golf & Leadership
Chip Beck* said and I quote “Thoughts of doing something exciting in the game, more extraordinary than the average – that’s part of what makes people peak perform.” I see it exactly the same for leadership and I say: Visions of achieving something exciting, more extraordinary than the average – make leaders excel.
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Interviewing Skills Workshop
Interviewing Skills Workshop Every time you talk with a customer, a prospective client, a candidate for hiring, a co-employee, a boss or a colleague, you’re interviewing. The process of gathering information that can be useful for you and your company is called an interview. We all use this skill everyday but very few of us…
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Leadership Excellence Course
Leadership Excellence Course A manager or a supervisor does not necessarily mean a LEADER. Managers and supervisors are titles and designations whereas; Leadership is the ability to influence others to act or achieve an end. Although it is presumed that a manager is also a leader, but the trust and respect accorded a leader is…
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Management Development Program
Management Development Program People in organizations are dependent on the direction and the priorities that management set. Crucial, therefore is the role of the manager, not only in managing their people and their department but, in aligning their priorities with that of the overall corporate strategy and aspirations. A manager must exercise his conceptual skills…
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Managerial Skills Development
Managerial Skills Development People in organizations are dependent on the direction and the priorities that management set. Crucial, therefore is the role of the manager, not only in managing their people and their department but, in aligning their priorities with that of the overall corporate strategy and aspirations. A manager must exercise his conceptual skills…
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Personal Leadership & Development
Personal Leadership & Development Our effective Personal Leadership and Development is a course that changes lives. Participants are quickly motivated to enhance their leadership skills, create a culture of inspiration and motivation, refocus careers and explore new directions. It builds on existing skills and focuses on required behavior and attitude changes to cope with the…
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Problem Solving and Decision Making
Problem Solving and Decision Making Modern management accepts the need to blend intuition and creativity with scientific methods of arriving at decisions designed to reduce if not to eliminate organizational problems. Using the potentials of the mind to create ideas, concepts and visions particularly in uncharted territories or when faced with non-programmed decisions is indeed…
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Strategic Planning Workshop
Strategic Planning Workshop Planning is a basic function of management. It is so essential … according to Peter F. Drucker, “… no manager is fully discharging his responsibilities when strategic planning is neglected.” The approach to strategic planning, however, is varied but can be classified as either method or scientific/formal method. Without either, an organization…
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Supervisory (Basic and Advanced)
Supervisory (Basic and Advanced) Research shows that the greater majority of people who become supervisors are promoted due to their technical proficiency. Relying solely on one’s technical capability without the benefit of formal training on supervision and management will find him groping his way through his new role; He may not be able to obtain…
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Supply Chain Management
Supply Chain Management In this age of globalization, free trade and same-day deliveries, Supply Chain Management is becoming more and more critical to organizational success and sustainability. All the functions of supply chain (Purchasing, Inventory Control, Warehousing and Distribution) must work seamlessly and in cohesion to ensure products are delivered timely, in pristine condition and…
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Time and Stress Management
Time and Stress Management Key to productivity is adequate prioritization of the vital activities in contrasts to the trivial many. The ability of a person to sort out what is important and not necessarily urgent provides him the power to control pressures and activities. Stress is a function of the inability of the person to…
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Visioning & Managing Change
Visioning & Managing Change The present is a time of upheaval and change in organizations particularly in the 90’s wherein industries become more and more competitive. Companies are challenging the ways they do business. They need to innovate, adapt, shift and transform themselves. Visioning includes the process of clarifying values, focusing mission and stretching to…
Marketing and Sales
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Collaborative Sales Techniques
The world has changed in significant ways, and salespeople today must have new skills, new attitudes, and a new understanding of how to work with their clients. Buyers today are overwhelmed by more choices of products and suppliers than they could ever possibly use. Today, you have to do more with less and faster selling…
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Customer Service Leadership
Creating and maintaining the highest levels of customer service will have a direct impact on your organization’s ability to attract and retain customers. In this course, Customer Service leaders will learn how to create a positive environment for their teams, ensuring they are able to provide the utmost level of customer service at each touch…
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EQ in Sales
Human connections make or break a sale. People buy for emotional reasons and then justify their actions with logic. You can be prepared, with a smooth pitch, and an impressive presentation, but if a personal connection is missing, the window of opportunity will close. General intelligence and technical skills support the sales role, but to…
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Key Account Selling
The Pareto principle as applied in sales pertains to the 20% of the company’s key accounts translating to 80% of its business. In principle, these major accounts provide the company with the most sizable financial value and dictate the vital strategic directions that the company will take in terms of product development, distribution, marketing support…
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Account Management
The world has changed in significant ways. Today, everyone in the organization must have new skills, new attitudes, and a new understanding of how to work with their clients. Information is the key. Today, you have to do more with less resource requirement and do it faster. Customers are not looking for quick fixes but…
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Negotiating With Confidence
It is critical for a retail organization that their buyers possess the confidence to face situations that require skillful negotiating and collaborating. Tact and professionalism must be exercised in order to arrive at mutually beneficial propositions especially during times of negotiations. Priority concerns specific needs and requirements of the company must be identified and matched…
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Telephone Effectiveness Techniques
In today’s highly competitive business environment, the era of information technology brought about changes not only in the transmittal of information but also in the matter we transmit it. Since the time is of essence, getting straight to the point effectively, efficiently and tactfully becomes a masterful task to accomplish. Thus, the telephone becomes an…
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The Power of Sales Talk
Connecting with customers is one of the most important objectives of every sales practitioner. From prospecting to closing the sale, one must communicate effectively and efficiently-maximizing the power of sales talk. This seminar explores a communication-based sales process that will help you identify your customer’s needs. It will help you in presenting your product or…
Communications
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Effective Presentation Skills Workshop
Putting the message across clearly is perhaps the single most important objective that a public speaker or a presenter must have. It whatever form of presentation it takes, be it a management review, sales presentation, addressing meetings or simply giving talks at seminars, sessions or anywhere, there is no replacing organization clarity and precise presentation…
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English Proficiency Workshop
The English Proficiency course takes the participants through the essential concepts of grammar and pronunciation as used in the modern workplace.
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Newsletter Writing & Design
Communication is a key element of good management, and a company newsletter is a cost-effective, productive way to communicate. Surveys show that company newsletters provide an ideal way of enhancing a firm’s image – with the public, with its customers and with its employees. They also provide a good venue to increase business traffic by…
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Technical Writing Made Easy
Technical Writing is for experts and specialists. Whenever you are developing an expertise— you are becoming a specialist in a particular technical area. Being engaged in technical communications, you are challenged to write about highly technical subjects in a way that a beginner—a non-specialist—could understand. This ability to “translate” technical information to non-specialists is a…
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Effective Business Writing Skills
Effective Business Writing Skills In today’s technology-driven economy, the ability to be able to communicate clearly becomes an asset for every business. The Effective Business Writing Workshop focuses on building the confidence of the participant to write clearly, concisely and cohesively. The workshop uses writing examples that will practice the participants’ skills in writing the…
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The Importance of Honest and Constructive Feedback: Tips for Giving Effective Feedback
The Importance of Honest and Constructive Feedback: Tips for Giving Effective Feedback As humans, we all crave feedback. It is a natural desire to want to know how we are doing, what we can improve on, and what we are doing well. Feedback is essential for growth and development, both personally and professionally. However, not…
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Handling Stress in the Workplace: A Mentor’s Guide
Handling Stress in the Workplace: A Mentor’s Guide Let’s be honest – stress at work is almost inevitable. Deadlines, endless meetings, shifting priorities, and that ever-growing inbox can sometimes feel like too much to handle. But here’s the good news: stress doesn’t have to control you. With the right mindset and a few simple strategies,…
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Unlocking AI for Business Writing: 5 Prompt Samples You Can Use Today
Unlocking AI for Business Writing: 5 Prompt Samples You Can Use Today AI is becoming a powerful partner in business communication. From emails to proposals, AI tools can save you time and help polish your writing. But here’s the secret: the quality of your AI output depends on the quality of your prompt. In this…
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Getting the Best Results from the People You Lead
Getting the Best Results from the People You Lead As a supervisor or manager, your greatest impact isn’t just in hitting targets — it’s in helping your people achieve their best. When your team feels supported, motivated, and guided, they’ll go beyond expectations and deliver results that matter. Here are 5 practical ways to bring…
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Better Team Coordination: The Key to Workplace Success
Better Team Coordination: The Key to Workplace Success In today’s fast-paced work environment, even the most skilled individuals can struggle without one essential ingredient: team coordination. When team members are aligned, communication flows easily, and tasks are well-organized, projects don’t just get done – they thrive. Why Team Coordination Matters Good coordination is more than…
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Email Ethics at Work: The Hidden Power of Professional Communication
Email Ethics at Work: The Hidden Power of Professional Communication We send dozens – sometimes hundreds – of emails a week. It’s fast, convenient, and gets things done. But in the rush to keep up, it’s easy to forget one thing: how we write our emails reflects who we are. Email isn’t just a tool…
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Structured Learning Experiences: The Key to Reinforcing Real Workplace Learning
Structured Learning Experiences: The Key to Reinforcing Real Workplace Learning In today’s fast-paced and rapidly changing business environment, organizations can no longer rely on traditional learning methods alone. Information is everywhere—but real learning happens when people can apply what they’ve learned in meaningful, structured ways. This is where Structured Learning Experiences (SLEs) make all the…
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Emotional Intelligence: The Hidden Advantage of a Developing Leader’s Mindset
Emotional Intelligence: The Hidden Advantage of a Developing Leader’s Mindset In today’s evolving workplaces, technical skills and industry expertise are no longer enough. The leaders who consistently excel – and inspire others to excel—are those who understand and manage emotions with clarity, empathy, and intention. This is the power of Emotional Intelligence, and it stands…
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The 3 Leadership KPIs That Define High-Performing Teams
In many organizations, leaders are evaluated based on business results – sales numbers, project completion, cost savings, or customer satisfaction. These are important, but they only tell part of the story. Results are lag indicators. They show what happened, not why it happened. To truly understand leadership effectiveness, we need to look at the Leadership…
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From Holiday Mode to Focused Momentum: Starting the Year Right
From Holiday Mode to Focused Momentum: Starting the Year Right The holidays give us a much-needed pause. Time to celebrate, reflect, and reconnect. But as the new year begins, staying in holiday mode too long can quietly steal our momentum. The start of a new year isn’t about rushing into action or overwhelming ourselves with…
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Mental Clarity Over Motivation: Why Focus Matters More Than Feeling Inspired
Mental Clarity Over Motivation: Why Focus Matters More Than Feeling Inspired Many people believe that progress starts with motivation. They wait to feel ready, feel inspired, or feel energized before taking action. When motivation is high, things move forward. When it fades, progress stalls. The problem is simple: motivation is emotional-and emotions are unreliable. What…
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4 Communication Skills Every Effective Supervisor Learns to Master
4 Communication Skills Every Effective Supervisor Learns to Master Great supervisors aren’t just good talkers-they’re great communicators. And the difference shows up every day in team clarity, morale, and results. In our latest YouTube video, we break down four communication skills every effective supervisor must master to lead with confidence and reduce unnecessary friction at…
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Transforming Tension into Triumph: How to Use the Decision Matrix for Workplace Conflicts
Transforming Tension into Triumph: How to Use the Decision Matrix for Workplace Conflicts Does the thought of a workplace disagreement send a knot of dread to your stomach? You’re not alone. Many teams view conflict as a roadblock- an uncomfortable, energy-draining obstacle. But what those tense moments aren’t roadblocks at all, but secret gateways to…
Quality Management & Customer Service
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Continuous Improvement – KAIZEN *
Achieving meaningful long-term increases in quality and productivity is an important task of management. Doing today’s work well is not enough; managers must implement systems, which will tune the culture to tomorrow’s competitive environment. New systems require that we must change our beliefs and values about how work is organized and how quality and productivity…
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Customer Relations and Secretarial Skills Enhancement
Good customer relation is the responsibility not only of the frontline personnel but also of employees who provide services to its internal customers. Organization secretaries and administrative personnel are the necessary link between the decision makers and the rest of the organization. They are the holders of key information and job details that can expedite…
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Customer Service Leadership
Creating and maintaining the highest levels of customer service will have a direct impact on your organization’s ability to attract and retain customers. In this course, Customer Service leaders will learn how to create a positive environment for their teams, ensuring they are able to provide the utmost level of customer service at each touch…
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Delighting Your Customer (System Management Skills)
Customers make or break a business. Satisfying and delighting customers consistently and professionally can make a difference in how employees perform their jobs and how customers feel about the organization. In a competitive environment, businesses need to equip their employees, particularly the frontline service personnel, with proven customer service knowledge, skills and attitude that will…
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File Management Using 6S
Companies with fiduciary responsibility must present an image of efficiency and security at all times. Work processes that present an image of continuous improvement become an important basis for customers when deciding where to invest their hard-earned money. Companies who seek to continually improve their efficiency, work organization, quality, safety and housekeeping can effectively impact…
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Paradigm Shifts & New Business Paradigms
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Preparing for an ISO Audit *
This program introduces participants to quality concepts and practical applications of internal audit using the standards of ISO 9001:2000. It features the requirements of the new standard and presents a logical method for auditing quality management systems. As such, the knowledge and skills gained can be used to improve one’s own organization, qualify a new…
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Process Management – Mapping and Standardization *
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Quality Improvement Tools and Techniques *
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Six (6) Sigma *
This course introduces participants to the key concepts and practices of Six Sigma. It features the DMAIC problem-solving steps that operate on Define, Measure, Analyze, Improve, and Control closed-loop system. Such allows opportunities to be clearly identified, analyzed, and resolved. The organization’s competitiveness is thereby improved or sustained. This course also discusses the required support…
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Statistical Process Control (SPC)
KGJS Fleet Management Manila, Inc. is interested in conducting a management development program for the Filipino Senior Shipboard Officers. The training program will provide venue for the participants to practice and improve their skills in the functions of management in planning, leading, directing, organizing and controlling. The program will equip the participants with the conceptual…
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Total Quality Management (TQM) *
Total Quality Management (TQM) – the art of continuous improvement with customer satisfaction as the goal – has become the rallying cry of the businesses, government agencies and voluntary organizations the world over. In addition to increased satisfied customers and financial saving, TQM provides organizations excellence improving the organization’s people, product, services and processes. It…
Organizational Development
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Adventure Learning (Outdoor)
The Adventure Learning course is composed of different outdoor activities aimed at personal and team development. Activities in the courses may be designed towards the objectives of the group or organization.
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Assertiveness Workshop
The seminar/workshop on “Assertiveness” is designed to provide the participants to express their opinions, feelings and beliefs in direct, honest and appropriate ways. It means standing up your own rights in ways that do not violate another person’s rights or put the other person down. Assertive behavior is particularly important in contemporary and future work…
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Balanced Scorecard Workshop
This course will show you a simple, step-by-step process of building a balanced scorecard strategic management system for your organization, whether public or private sector. It includes a personalized workshop to allow you to get started in developing the balanced scorecard for your own organization. You will learn the: Basic concepts of the balanced scorecard…
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Coaching and Counseling
Leadership development, emotional intelligence, and communication skills have shown to improve job fulfillment, as well as productivity and prevent burnout. When there is effective communication and the ability to listen to others – everyone wins. Our Coaching and Counseling programs may be customized to include assessments and feedback, team building skills, behavior change modification actions,…
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Developing Professionalism in the Workplace
Good etiquette may not be included in your job description but an image of professionalism makes or breaks your career and the company you represent. In recent times, being able to project an image that connotes grace under pressure as well as impeccable style creates a perception of success. An 8-hour seminar that aims to…
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Developing the Seven Habits
To be strong for others is first to be strong in one’s self. It involves bringing leadership back to its source allowing the person to obtain a certain level of personal mastery. The habits of an effective person stems from the ability of the individual to direct his/her personal change based on proven life principles…
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Emotional Intelligence (EQ)
It has been shown through research that a high Emotional Intelligence (EQ) focuses an individual to personal excellence and leadership. Increased EQ moves individuals and teams to increased resilience in the face of change, better performance thereby ensuring success. The Emotional Intelligence Leadership Program has been designed to provide learning for employees with the express…
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Personal and Organizational Stewardship (POS)
We all have belief systems we live by. Our belief and value systems are deeply connected. We are motivated and make decisions based on these belief systems and values. Often these values are unconscious. However, people in organizations or in any relationships, business or otherwise, come with different sets of work values and attitudes. Some…
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Positive Work Attitude
To be strong for others is first to be strong in one’s self. It involves bringing leadership back to its source allowing the person to obtain a certain level of personal mastery. The habits of an effective person stems from the ability of the individual to direct his personal change based on proven life principles…
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Return on Investment in Training
Return on Investment (ROI) has become one of the most challenging and intriguing issues facing the human resources development (HRD) and performance improvement field. This program will guide you through a proven, results-based approach to calculating ROI in training and performance improvement programs.
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Team Building Workshop
The success of an organization depends not only on the individual strength and talent of each member but also on the ability to work well with each other as a cohesive team. People, however, come from THE MENTOR GROUP Professional Training Consultants and Associates different “walks of life” and this basic personal difference makes teamwork…
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Training The Trainers Workshop
“A trainer has not trained if the learner has not learned.” So goes a quotation that speaks about the responsibility of trainers to ensure that the training program design and the teaching methodology are relevant to the needs of target participants soliciting learning and involvement from them. “Training The Trainers Workshop” is a flexible training…
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Values Enhancement Workshop
People in organizations come with different sets of values and work attitudes. Some are more self-directed and can work with minimum supervision, while others appear to be simply going through the motions of work. Some are loyal and they show concern over company affairs, while others are unaware of proper work ethics and business protocol.…
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Vision, Mission and Values (VMV)
The Present is a time of great upheaval and interesting change. Organizations, to stay competitive, continually challenge the way they do business. They recognize the need to innovate, adapt, shift and transform themselves. For an organization to succeed today, every employee needs to exhibit leadership, make decisions and act on opportunities. In this workshop, the…
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How Self-Paradigm Shapes Your Leadership Style
How Self-Paradigm Shapes Your Leadership Style Every person carries an internal blueprint that influences how they think, act, respond, and lead. This blueprint is called a self-paradigm – the collection of beliefs, perceptions, habits, and assumptions we hold about ourselves. Whether we realize it or not, our self-paradigm quietly shapes our decisions, relationships, confidence, and…
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Taking Action Today: Turn Ideas Into Results
Taking Action Today: Turn Ideas Into Results Great ideas inspire people. However, ideas alone do not create results. Action turns knowledge into progress, plans into achievements, and goals into reality. Many people spend time learning, planning, and preparing. While preparation matters, growth begins when we take the first step. Even small actions create momentum that…
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Identifying Excellence Blockers in Leadership
Identifying Excellence Blockers in Leadership Every leader wants excellence. However, many leaders struggle to achieve it. Teams miss goals, communication breaks down, and performance falls short of expectations. As a result, leaders often look for external causes. They blame difficult employees, limited resources, or unfavorable conditions. Yet the real blockers to excellence may be much…
Business Consulting Services
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Human Resource Consulting
The Business Review and Organization Development service provided a holistic business review including an analysis of business direction and strategy; industry standing and market position; and business performance.
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Business Review and Organization Development
We offer a broad range of human resource consulting services including policy development, legislative compliance, job descriptions, recruitment, performance management, disability management, communications and organizational development. Whether as a complement to an existing team, as a virtual HR department for small business, or on a project basis, we pride ourselves on our ability to partner…
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Structured Learning Experiences: The Key to Reinforcing Real Workplace Learning
Structured Learning Experiences: The Key to Reinforcing Real Workplace Learning In today’s fast-paced and rapidly changing business environment, organizations can no longer rely on traditional learning methods alone. Information is everywhere—but real learning happens when people can apply what they’ve learned in meaningful, structured ways. This is where Structured Learning Experiences (SLEs) make all the…
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How the Ulrich Model Transforms HR into a Driver of Corporate Performance
How the Ulrich Model Transforms HR into a Driver of Corporate Performance In today’s competitive environment, organizations can no longer afford for HR to operate purely as an administrative function. Business success depends on strong leadership, effective execution, and an engaged workforce-all areas where HR plays a critical role. The Ulrich Model of HR Roles…