Total Quality Management (TQM) – the art of continuous improvement with customer satisfaction as the goal – has become the rallying cry of the businesses, government agencies and voluntary organizations the world over. In addition to increased satisfied customers and […]
Statistical Process Control (SPC)
KGJS Fleet Management Manila, Inc. is interested in conducting a management development program for the Filipino Senior Shipboard Officers. The training program will provide venue for the participants to practice and improve their skills in the functions of management in […]
Six (6) Sigma *
This course introduces participants to the key concepts and practices of Six Sigma. It features the DMAIC problem-solving steps that operate on Define, Measure, Analyze, Improve, and Control closed-loop system. Such allows opportunities to be clearly identified, analyzed, and resolved. […]
Preparing for an ISO Audit *
This program introduces participants to quality concepts and practical applications of internal audit using the standards of ISO 9001:2000. It features the requirements of the new standard and presents a logical method for auditing quality management systems. As such, the […]
File Management Using 6S
Companies with fiduciary responsibility must present an image of efficiency and security at all times. Work processes that present an image of continuous improvement become an important basis for customers when deciding where to invest their hard-earned money. Companies who […]
Delighting Your Customer (System Management Skills)
Customers make or break a business. Satisfying and delighting customers consistently and professionally can make a difference in how employees perform their jobs and how customers feel about the organization. In a competitive environment, businesses need to equip their employees, […]
Customer Service Leadership
Creating and maintaining the highest levels of customer service will have a direct impact on your organization’s ability to attract and retain customers. In this course, Customer Service leaders will learn how to create a positive environment for their teams, […]