Good customer relation is the responsibility not only of the frontline personnel but also of employees who provide services to its internal customers. Organization secretaries and administrative personnel are the necessary link between the decision makers and the rest of […]
Continuous Improvement – KAIZEN *
Achieving meaningful long-term increases in quality and productivity is an important task of management. Doing today’s work well is not enough; managers must implement systems, which will tune the culture to tomorrow’s competitive environment. New systems require that we must […]