The world has changed in significant ways. Today, everyone in the organization must have new skills, new attitudes, and a new understanding of how to work with their clients. Information is the key. Today, you have to do more with less resource requirement and do it faster. Customers are not looking for quick fixes but rather, for long-term relationships with suppliers who will be a resource for them over the long haul. The ability of the organization to collaborate and partner with the customers will make or break an organization.

The Account Management Course is a series of workshops designed to develop the skills of the participants in establishing rapport with the sophisticated buyer, understanding their needs and delivering the product or the service that will best fit these needs. The workshop will discuss the attitudinal as well as the skills essential in increasing their productivity and improving the quality of their sales process.