In today’s highly competitive business environment, the era of information technology brought about changes not only in the transmittal of information but also in the matter we transmit it. Since the time is of essence, getting straight to the point […]
Negotiating With Confidence
It is critical for a retail organization that their buyers possess the confidence to face situations that require skillful negotiating and collaborating. Tact and professionalism must be exercised in order to arrive at mutually beneficial propositions especially during times of […]
Account Management
The world has changed in significant ways. Today, everyone in the organization must have new skills, new attitudes, and a new understanding of how to work with their clients. Information is the key. Today, you have to do more with […]
Key Account Selling
The Pareto principle as applied in sales pertains to the 20% of the company’s key accounts translating to 80% of its business. In principle, these major accounts provide the company with the most sizable financial value and dictate the vital […]
EQ in Sales
Human connections make or break a sale. People buy for emotional reasons and then justify their actions with logic. You can be prepared, with a smooth pitch, and an impressive presentation, but if a personal connection is missing, the window […]
Customer Service Leadership
Creating and maintaining the highest levels of customer service will have a direct impact on your organization’s ability to attract and retain customers. In this course, Customer Service leaders will learn how to create a positive environment for their teams, […]
Collaborative Sales Techniques
The world has changed in significant ways, and salespeople today must have new skills, new attitudes, and a new understanding of how to work with their clients. Buyers today are overwhelmed by more choices of products and suppliers than they […]
Visioning & Managing Change
Visioning & Managing Change The present is a time of upheaval and change in organizations particularly in the 90’s wherein industries become more and more competitive. Companies are challenging the ways they do business. They need to innovate, adapt, shift […]
Time and Stress Management
Time and Stress Management Key to productivity is adequate prioritization of the vital activities in contrasts to the trivial many. The ability of a person to sort out what is important and not necessarily urgent provides him the power to […]
Supply Chain Management
Supply Chain Management In this age of globalization, free trade and same-day deliveries, Supply Chain Management is becoming more and more critical to organizational success and sustainability. All the functions of supply chain (Purchasing, Inventory Control, Warehousing and Distribution) must […]