In today’s highly competitive business environment, the era of information technology brought about changes not only in the transmittal of information but also in the matter we transmit it. Since the time is of essence, getting straight to the point effectively, efficiently and tactfully becomes a masterful task to accomplish. Thus, the telephone becomes an indispensable tool in business and a source of competitive advantage.

A one-day seminar designed to expose participants to the different skills essential in handling telephone inquiries as well as developing a marketing stance over the telephone. It also includes techniques in establishing rapport with the person on the other line and how to listen and communicate effectively.