Creating and maintaining the highest levels of customer service will have a direct impact on your organization’s ability to attract and retain customers. In this course, Customer Service leaders will learn how to create a positive environment for their teams, […]
Collaborative Sales Techniques
The world has changed in significant ways, and salespeople today must have new skills, new attitudes, and a new understanding of how to work with their clients. Buyers today are overwhelmed by more choices of products and suppliers than they […]
Visioning & Managing Change
Visioning & Managing Change The present is a time of upheaval and change in organizations particularly in the 90’s wherein industries become more and more competitive. Companies are challenging the ways they do business. They need to innovate, adapt, shift […]
Time and Stress Management
Time and Stress Management Key to productivity is adequate prioritization of the vital activities in contrasts to the trivial many. The ability of a person to sort out what is important and not necessarily urgent provides him the power to […]
Supply Chain Management
Supply Chain Management In this age of globalization, free trade and same-day deliveries, Supply Chain Management is becoming more and more critical to organizational success and sustainability. All the functions of supply chain (Purchasing, Inventory Control, Warehousing and Distribution) must […]
Supervisory (Basic and Advanced)
Supervisory (Basic and Advanced) Research shows that the greater majority of people who become supervisors are promoted due to their technical proficiency. Relying solely on one’s technical capability without the benefit of formal training on supervision and management will find […]
Strategic Planning Workshop
Strategic Planning Workshop Planning is a basic function of management. It is so essential … according to Peter F. Drucker, “… no manager is fully discharging his responsibilities when strategic planning is neglected.” The approach to strategic planning, however, is […]
Problem Solving and Decision Making
Problem Solving and Decision Making Modern management accepts the need to blend intuition and creativity with scientific methods of arriving at decisions designed to reduce if not to eliminate organizational problems. Using the potentials of the mind to create ideas, […]
Personal Leadership & Development
Personal Leadership & Development Our effective Personal Leadership and Development is a course that changes lives. Participants are quickly motivated to enhance their leadership skills, create a culture of inspiration and motivation, refocus careers and explore new directions. It builds […]
Managerial Skills Development
Managerial Skills Development People in organizations are dependent on the direction and the priorities that management set. Crucial, therefore is the role of the manager, not only in managing their people and their department but, in aligning their priorities with […]